Refund policy
Return & Refund Policy
Thank you for shopping with MimiPrints. We want you to be completely satisfied with your artwork. If for any reason you need to return your purchase, we offer a straightforward 14-day return window from the date you receive your item.
Eligibility for Returns
To qualify for a return, please ensure that your item meets the following criteria:
- The artwork must be in its original, pristine condition—untracked, unused, and in its original gallery packaging.
- You must provide the receipt or proof of purchase.
- Return Shipping Costs: Please note that return shipping charges are the sole responsibility of the customer.
How to Initiate a Return
To start a return process, please contact us at mimi@mimiwatercolorprints.com.
If your return is accepted, we will provide detailed instructions on how and where to ship your package. Important: Items sent back to us without a prior return request will not be accepted.
Damages, Defective Items, or Incorrect Orders
Please inspect your order immediately upon delivery. In accordance with our Safe-Delivery Guarantee, if your print arrives defective, damaged in transit, or if you receive the wrong item, contact us right away. Send us a few detailed photos of the product and packaging, and we will evaluate the issue and immediately arrange a free replacement at our expense.
Exceptions / Non-Returnable Items
To protect the integrity of our curated catalog, certain exceptions apply to our return policy:
- Custom & Personalized Orders: Any custom products or specifically personalized prints cannot be returned or exchanged.
- Sale Items & Gift Cards: We do not accept returns or exchanges for items purchased on sale or via gift cards.
Exchanges
The most efficient way to ensure you get the piece you want is to return the original item. Once your return is accepted, you can proceed to make a separate, new purchase for the alternative print.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must still meet our standard eligibility criteria (original packaging, pristine condition, and proof of purchase).
Refund Processing Times
Once we receive and inspect your returned artwork, we will notify you regarding the approval status of your refund. If approved, the refund will be processed immediately.
- Internal Processing: We issue the refund back to your original payment method within 1–2 business days.
- Banking Delays: Please note that it typically takes 5–10 business days for your bank or credit card issuer to clear, process, and post the funds to your account.
If more than 15 business days have passed since your return was approved and you have not received your funds, please contact us at mimi@mimiwatercolorprints.com.
