Shipping policy

Shipping & Delivery Policy

At MimiPrints, we bridge the gap between fine art and global logistics. Thanks to our network of premier local printing partners, your artwork is printed and shipped directly from within your region, ensuring fast, reliable, and tariff-free delivery across the US, UK, EU, Canada, and Australia.

Every piece is crafted to our strict, gallery-quality specifications.

Our Global Fulfillment Centers:

  • United States: Austin, TX & Los Angeles, CA
  • United Kingdom: Farnham, Surrey
  • European Union: Venlo, Netherlands
  • Canada: Manitoba & Toronto, ON
  • Australia: Brisbane, Queensland

Please note: Orders placed from countries outside these regions may be subject to standard customs duties and taxes upon arrival.

Shipping Rates & Transit Times

  • Fine Art Paper Prints: Shipped via local Tracked Postal Services. Standard transit time is 3–5 business days. Priority shipping options are available at checkout.
  • Framed Prints, Canvas Prints & Large Art: Depending on dimensions, these premium items ship via expedited couriers (such as UPS). Transit time is 3–5 business days.

Our Safe-Delivery Guarantee (Damage & Loss Protection)

Shopping with MimiPrints is entirely risk-free. Every order is fully covered against damage or loss during transit:

  • Damaged Items: In the rare event that your print arrives damaged, please email us a few detailed photos of the packaging and product. We will immediately arrange a free replacement at our expense.
  • Lost Packages: We officially consider a domestic parcel lost if it has not arrived within 30 days of the shipping date. Once this window passes, we will immediately issue a free replacement or a full refund, according to your preference.

🔄 Returns Window

We offer a 14-day return window from the date of delivery. If you wish to return an item for a change of mind, please contact us within this period. Please note that while the delivery journey is fully protected by us, return shipping costs are the responsibility of the customer.

Delivery Responsibilities & Unclaimed Packages

To ensure a seamless delivery experience, please review the following guidelines:

  • Address Accuracy: Please double-check your shipping details at checkout. Buyers are responsible for missed deliveries resulting from incorrect or incomplete addresses.
  • Tracking & Absence: We strongly encourage you to monitor your tracking number. For expedited shipping, please provide a valid phone number at checkout.
  • Unclaimed Shipments: If a delivery fails due to repeated absence or failure to collect the package from the local depot, the buyer bears the responsibility. Unclaimed packages will be donated to local charities 15 days after the initial delivery attempt.

Seasonal & External Delays

While we do our absolute best to dispatch your order immediately, external factors such as extreme weather, global holidays (the Christmas rush), or carrier constraints may occasionally impact transit times. We appreciate your flexibility during these peak periods.

Secure Shopping & Data Privacy

Protecting your private data is our highest priority. Our store utilizes SSL (Secure Sockets Layer) encryption, the approved global standard of the Internet Engineering Task Force (IETF). Furthermore, our payment systems strictly comply with the Payment Card Industry Data Security Standard (PCI DSS).

Any personal information requested during checkout (name, address, email, phone number, and payment details) is used exclusively to securely process your transaction and will never be shared with or sold to third-party businesses.